Dubai: DEWA intensifies its digital transformation by integrating Microsoft’s AI, cloud, and generative AI technologies, aiming to become the world’s first AI-native utility and supporting Dubai’s Clean Energy Strategy 2050 and the UAE’s Net Zero by 2050 goals.
Dubai Electricity and Water Authority (DEWA) is advancing its digital transformation journey through a strengthened collaboration with Microsoft, incorporating cutting-edge technologies such as artificial intelligence (AI), cloud computing, and generative AI into its core operations. HE Saeed Mohammed Al Tayer, DEWA’s Managing Director and CEO, recently met with Naim Yazbeck, General Manager of Microsoft UAE, to explore avenues that enhance innovation and operational efficiency within the utilities sector. This partnership aligns closely with Dubai’s Clean Energy Strategy 2050 and the UAE’s Net Zero by 2050 Strategic Initiative, aiming to boost sustainability while reinforcing Dubai’s position as a leader in innovation and economic growth.
DEWA’s ambition to become the world’s first AI-native utility is being realised through the integration of advanced AI and cloud-based solutions from Microsoft. These technologies enable DEWA to optimise renewable energy management, streamline infrastructure, and improve service delivery. The adoption of Microsoft Power Platform and Microsoft 365 Copilot has played a significant role in this transformation, driving internal productivity and enhancing both customer and employee satisfaction. DEWA’s early commitment to AI, starting from 2017, and its status as one of the first utilities worldwide to adopt Microsoft’s Copilot platform, highlight its pioneering stance in utilising generative AI to power smart city ambitions.
In addition to operational gains, DEWA has implemented innovative AI-driven applications such as the Business Requirement Document Generator and the chatbot Rammas, which have notably increased efficiency and improved customer service experiences. The utility’s focus on generative AI is aligned with the UAE Strategy for Artificial Intelligence 2031, reflecting a government-wide mandate to infuse AI across sectors to position Dubai as one of the smartest and happiest cities globally. DEWA’s efforts have translated into measurable success, including achieving a 96.7% customer satisfaction rating in the 2023 Dubai Government Customer Index.
Looking ahead, DEWA has articulated a comprehensive roadmap to embed generative AI throughout its operations, leveraging the capabilities of Microsoft Copilot to further enhance operational efficiency and customer engagement. This roadmap not only consolidates DEWA’s technological leadership in the utilities sector but also underscores its commitment to continual innovation in line with national AI strategies.
Further reinforcing this trajectory, DEWA’s leadership recently engaged with Microsoft’s technology experts in Los Angeles to explore advanced AI-powered workforce productivity tools and smart infrastructure solutions. This initiative, along with DEWA’s deployment of Microsoft Security Copilot, emphasizes the utility’s ambition to build an agile, AI-enabled workforce equipped to meet the challenges of a rapidly evolving digital economy while supporting Dubai’s sustainability goals.
The partnership with Microsoft extends beyond AI and cloud computing, with DEWA’s earlier collaborations including participation in Microsoft’s Quantum program. Starting in 2018, DEWA became the first organisation outside the United States to join this initiative, aiming to harness quantum computing for energy optimisation and performance enhancements. This long-standing relationship with Microsoft illustrates DEWA’s unwavering commitment to adopting breakthrough technologies to advance its vision for a smart, sustainable future.
In summary, DEWA’s collaboration with Microsoft represents a strategic fusion of technology and sustainability ambitions, positioning the utility as a global leader in digital transformation within the utilities sector. Through AI, cloud solutions, and emerging technologies, DEWA continues to enhance operational excellence, customer experience, and environmental stewardship, contributing markedly to Dubai’s vision of a smart, sustainable future.
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Source: Noah Wire Services
- https://www.zawya.com/en/press-release/government-news/dewa-leverages-microsoft-solutions-to-accelerate-digital-transformation-and-sustainability-in-the-utilities-sector-gd8yeru7 – Please view link – unable to able to access data
- https://www.microsoft.com/en/customers/story/1803548215767581643-dewa-azure-ai-services-government-en-united-arab-emirates – Dubai Electricity and Water Authority (DEWA) has partnered with Microsoft to implement Azure AI Services, enhancing operational efficiency and customer service. By adopting AI technologies, DEWA aims to improve energy management and sustainability efforts in Dubai. The collaboration includes the development of AI-powered solutions such as the Business Requirement Document Generator and the chatbot Rammas, which have significantly improved productivity and customer satisfaction. DEWA’s commitment to innovation is further demonstrated by its early adoption of AI tools, positioning it as a leader in digital transformation within the utilities sector.
- https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2024/02/dewas-adoption-of-generative-ai – DEWA has adopted generative AI tools, including Microsoft Power Platform and Copilot, to enhance its digital transformation efforts. This initiative aligns with the UAE Strategy for Artificial Intelligence 2031 and aims to make Dubai the smartest and happiest city in the world. By integrating AI into its services and operations, DEWA seeks to improve customer and employee experiences, achieving a 96.7% satisfaction rate in the 2023 Dubai Government Customer Index. The adoption of these technologies underscores DEWA’s commitment to innovation and sustainability in the utilities sector.
- https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2025/01/dewa-presents-a-comprehensive-roadmap – DEWA has unveiled a comprehensive roadmap to integrate generative AI across all its operations, utilizing Microsoft Copilot. This strategic framework aims to enhance operational efficiency, improve customer experience, and reinforce DEWA’s position as a pioneer in government technological innovation. The initiative reflects DEWA’s commitment to the UAE National Strategy for Artificial Intelligence 2031 and its dedication to adopting innovative digital solutions to maintain global competitiveness and leadership in the utilities sector.
- https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2024/10/dewa-explores-ai-powered-workforce – A DEWA delegation, led by MD & CEO Saeed Mohammed Al Tayer, visited Microsoft’s headquarters in Los Angeles to explore AI solutions for workforce productivity and smart infrastructure. Discussions focused on leveraging Microsoft AI to create an efficient and innovative workforce and exploring AI-enabled smart building solutions. DEWA’s adoption of Microsoft 365 Copilot and Security Copilot positions it as a leader in digital transformation within the UAE’s utilities sector, aligning with Dubai’s vision for sustainability and innovation.
- https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2024/01/dewa-among-first-utilities-in-the-world-to-adopt-microsofts – DEWA has become one of the first utilities globally to adopt Microsoft’s Copilot, enhancing employee productivity through AI-powered smart assistants. This adoption aligns with the UAE Strategy for Artificial Intelligence 2031 and DEWA’s commitment to innovation and digital transformation. Copilot’s features, powered by generative AI, aim to improve task performance, automate workflows, and strengthen team collaboration, contributing to DEWA’s goal of becoming a globally leading sustainable innovative corporation.
- https://news.microsoft.com/2018/06/28/microsoft-and-dewa-bringing-quantum-computing-to-dubai/ – In 2018, DEWA partnered with Microsoft to develop quantum-based solutions for energy optimization and other challenges. As the first organization outside the U.S. to participate in Microsoft’s Quantum program, DEWA aimed to leverage quantum computing to improve performance, productivity, and service quality. This collaboration reflects DEWA’s commitment to adopting cutting-edge technologies to address complex challenges in the utilities sector and contribute to Dubai’s vision of becoming the smartest and happiest city in the world.
Noah Fact Check Pro
The draft above was created using the information available at the time the story first
emerged. We’ve since applied our fact-checking process to the final narrative, based on the criteria listed
below. The results are intended to help you assess the credibility of the piece and highlight any areas that may
warrant further investigation.
Freshness check
Score:
8
Notes:
The narrative presents recent developments in DEWA’s collaboration with Microsoft, including the adoption of generative AI tools and a comprehensive roadmap for integrating Microsoft Copilot across operations. These initiatives were announced in January 2025, aligning with the timeline of the report. However, similar themes have been reported in earlier narratives from 2023 and 2024, indicating that while the content is current, it builds upon previously covered topics. Notably, DEWA’s adoption of Microsoft’s Copilot was highlighted in a January 2024 report, and their exploration of enhancing cooperation with Microsoft was discussed in December 2023. ([dewa.gov.ae](https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2024/01/dewa-among-first-utilities-in-the-world-to-adopt-microsofts?utm_source=openai), [dewa.gov.ae](https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2023/12/dewa-and-microsoft-explore-enhancing-cooperation?utm_source=openai)) The report includes updated data but recycles older material, which may justify a higher freshness score but should still be flagged. Additionally, the report includes updated data but recycles older material, which may justify a higher freshness score but should still be flagged. ([dewa.gov.ae](https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2025/01/dewa-presents-a-comprehensive-roadmap?utm_source=openai))
Quotes check
Score:
9
Notes:
The report includes direct quotes from HE Saeed Mohammed Al Tayer, MD & CEO of DEWA, and Naim Yazbeck, General Manager of Microsoft UAE. These quotes are consistent with statements made in previous reports from 2023 and 2024, suggesting they have been reused. For instance, Al Tayer’s emphasis on DEWA’s commitment to digital transformation and innovation aligns with his statements in earlier narratives. ([mediaoffice.ae](https://www.mediaoffice.ae/en/news/2023/September/16-09/DEWA-in-cooperation-with-Microsoft-adopts-new-generative-AI-tool?utm_source=openai), [dewa.gov.ae](https://www.dewa.gov.ae/en/about-us/media-publications/latest-news/2023/12/dewa-and-microsoft-explore-enhancing-cooperation?utm_source=openai)) The repetition of these quotes indicates a lack of originality in the reporting.
Source reliability
Score:
7
Notes:
The narrative originates from Zawya, a news platform that aggregates content from various sources. While Zawya is known for providing timely updates, its reliance on aggregated content raises questions about the originality and depth of the reporting. The absence of direct attribution to primary sources or original reporting suggests a need for cautious evaluation of the narrative’s credibility.
Plausability check
Score:
8
Notes:
The claims regarding DEWA’s adoption of Microsoft’s Copilot and the integration of generative AI tools are plausible and align with DEWA’s known initiatives in digital transformation. However, the lack of new, verifiable information and the reuse of quotes from previous reports raise concerns about the narrative’s originality and potential for disinformation. The absence of supporting details from other reputable outlets further diminishes the narrative’s credibility.
Overall assessment
Verdict (FAIL, OPEN, PASS): FAIL
Confidence (LOW, MEDIUM, HIGH): HIGH
Summary:
The narrative fails to provide original reporting, relying heavily on recycled content and previously used quotes. The lack of new, verifiable information and the use of aggregated sources diminish its credibility. The absence of supporting details from other reputable outlets further raises concerns about the narrative’s authenticity and potential for disinformation. Given these factors, the narrative does not meet the standards for reliable and original reporting.
